Returns & Exchanges

At Moora, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for all items in their original condition. Whether you need a different size or a full refund, our team is committed to making the process seamless and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the items in their original packaging, ensuring all tags are attached and the product is unused, then include the provided packing slip.

• 3.
  Ship It Back

  Print the prepaid shipping label generated from our portal, secure it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship your exchange within 5-7 business days.