Frequently Asked Questions
Everything you need to know about shopping with Moora.
What are your shipping rates and delivery times?
We offer standard shipping for $5.99 and express shipping for $12.99. Orders are typically processed within 1-2 business days, with delivery taking 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to our carrier's website to monitor your package's progress.
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unused, and with all tags attached to be eligible for a full refund.
Which payment methods do you accept?
Moora accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
How do I contact customer support?
Our support team is available via email at support@moora.com or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM EST.